Terms

1. Your Contract Is with the Baker

Each storefront on *.mypiper.shop is operated by an independent baker or bakery ('the Baker'). When you place an order or pay an invoice on a Baker's storefront, you are buying directly from that Baker, who is the seller and merchant of record.

Find Piper provides the online ordering software used by the Baker and is not the seller, preparer, or shipper of any food item, and is not a party to the sale between you and the Baker.

2. Ordering, Quotes, and Payments

Ready-to-order ('Buy now') items are paid at checkout to confirm your order. Custom order requests are sent to the Baker for review; if the Baker accepts your request, they will send a quote and Stripe invoice that you pay to lock in your date.

Your payment goes directly to the Baker's Stripe account, and the Baker's business name appears on your card statement. Prices, delivery fees, and any applicable sales tax are set by the Baker.

3. Cancellations, Refunds, and Order Issues

Each Baker sets and publishes their own cancellation and refund policy, which is shown on their storefront and before you place your order. Every Baker policy includes a full refund if the Baker cancels or fails to fulfill a paid order.

Because your payment goes directly to the Baker, the Baker controls and funds all refunds. If you need to change or cancel an order, or if there is an issue with your order, message the Baker directly from your order page or reply to your order confirmation email.

4. Allergens, Food Safety, and Home Kitchens

Many Bakers on mypiper.shop operate under state cottage-food laws from home kitchens that may not be subject to routine health-department inspection and may process common allergens (including wheat, milk, eggs, soy, peanuts, tree nuts, and sesame).

Always disclose any allergies or dietary restrictions when ordering and confirm ingredient details directly with the Baker before consuming any item. Find Piper does not inspect kitchens, verify ingredient lists, or guarantee that any item is allergen-free.

5. Order Access & Electronic Communications

Storefront checkout does not require a password. You receive a secure link in your browser and by email (sent on behalf of the Baker from orders@mail.mypiper.shop) to view your order status, pay invoices, upload reference photos, and message the Baker. You can request a fresh link to your orders with that Baker at any time from their storefront.

6. Reviews

After a completed order, you may be invited to leave an honest rating and review of the item and your experience with the Baker. Reviews must reflect your genuine first-hand experience and must not contain unlawful, defamatory, or abusive material.

7. Disclaimers & Governing Law

FIND PIPER PROVIDES THE STOREFRONT TECHNOLOGY 'AS IS' AND MAKES NO WARRANTIES REGARDING ANY BAKER OR BAKED GOODS. TO THE FULLEST EXTENT PERMITTED BY LAW, FIND PIPER'S LIABILITY TO ANY BUYER FOR CLAIMS RELATING TO THE SOFTWARE SHALL NOT EXCEED $100.

These Terms are governed by the laws of the Commonwealth of Massachusetts.

1. Roles of the Parties — You Are the Seller of Record

Find Piper provides software that lets independent bakers publish a dedicated online storefront (hosted on a subdomain of mypiper.shop), manage custom and ready-to-order requests, communicate with customers, and connect a Stripe account to accept payments.

For every order placed through your storefront, you (the baker) are the seller and merchant of record. Your customer buys directly from you, not from Find Piper. Find Piper is a software and technology provider and is not a party to the contract of sale between you and your customer, does not take title to or possession of your baked goods, and does not set your prices, fulfillment methods, or cancellation rules.

2. Eligibility, Permits, and Food-Safety Compliance

You must be at least 18 years old and located in the United States to open a baker account. You are solely responsible for determining and complying with all federal, state, and local laws that apply to your bakery, including state cottage-food laws, commercial kitchen licensing, health-department permits, ingredient and allergen labeling, and any restrictions on delivery, shipping, or interstate sales.

You agree not to list or sell any product that is unlawful where you prepare or deliver it.

3. Direct Payments via Stripe Connect

Payments on your storefront are processed as direct charges on your own connected Stripe account under the Stripe Connected Account Agreement (https://stripe.com/legal/connect-account). Your business name appears on the customer's card statement as the seller.

Stripe collects identity verification, processes card payments, and pays out funds to your bank account. Because charges run directly on your Stripe account, you are responsible for refunds, chargebacks, payment disputes, and negative balances in accordance with your agreement with Stripe.

4. Platform Fees, Subscriptions, and Refunds

Find Piper charges the platform transaction fee and/or monthly subscription fee set out in the then-current Merchant Fee Schedule (/legal/terms#fee-schedule), which is incorporated into this Agreement by reference.

When you issue a full or partial refund to a customer, the customer receives the refunded order amount from your Stripe account. Neither Stripe's payment-processing fee nor Find Piper's platform fee is returned on a refund; those fees remain your cost as the merchant of record.

If you subscribe to the Pro Plan, subscription fees are billed in advance on a recurring monthly basis, renew automatically until canceled in your Billing Settings, and are non-refundable once charged (with no proration for partial months). When you cancel Pro, your subscription remains active through the end of the current paid billing period.

5. Sales Tax Responsibility

Because you are the seller and merchant of record on your storefront, you are solely responsible for determining whether your sales are subject to state or local sales tax, registering with tax authorities where required, configuring your storefront tax settings (no tax, a flat rate you set, or your own Stripe Tax registration), and filing and remitting any tax collected.

Find Piper never holds or remits sales tax collected on your storefront orders; any tax calculated at checkout or on an invoice is credited directly to your Stripe account.

Find Piper may introduce optional discovery or directory features in the future. Participation will be opt-in under terms presented at that time, and Find Piper may collect and remit sales tax on orders originating from such features where state law requires.

6. Cancellation Policy & Customer Support

You must publish a clear cancellation and refund policy on your storefront before accepting orders. At a minimum, your policy must provide a full refund if you cancel an order or fail to fulfill an accepted, paid order. Your policy is displayed to customers at checkout and snapshotted onto each order record.

You are responsible for customer service, order inquiries, and resolving fulfillment or quality issues directly with your customers.

7. Content, Search Visibility, and Reviews

You retain ownership of the photos, item descriptions, and branding you upload. You grant Find Piper a non-exclusive license to host, display, and transmit that content solely to operate your storefront, generate invoices and order PDFs, and send transactional emails on your behalf.

You control whether search engines may index your storefront via the 'Allow search engines to show my storefront' setting in your dashboard.

Customer reviews may be answered publicly from your dashboard. In compliance with the federal Consumer Review Fairness Act, neither you nor Find Piper may penalize or restrict honest customer reviews.

8. Customer Data Use

Customer contact, delivery, and order details collected on your storefront are provided to you so you can fulfill orders, communicate with the buyer, and maintain your own business and tax records. Find Piper processes storefront buyer data on your behalf as described in our Privacy Policy (/legal/privacy). You agree to use customer information only for your bakery's legitimate order fulfillment and customer communications and in compliance with applicable privacy and email laws.

9. Disclaimers, Limitation of Liability, and Governing Law

THE FIND PIPER SOFTWARE IS PROVIDED 'AS IS' WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIND PIPER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY AMOUNT EXCEEDING THE FEES YOU PAID TO FIND PIPER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You agree to indemnify and hold harmless Find Piper from claims arising out of your baked goods, food-safety or allergen issues, your tax obligations, or your breach of this Agreement.

This Agreement is governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws rules.

1. Plans & Platform Fees

Free Plan — $0/month subscription. Find Piper collects a 1% platform fee (application fee) on the subtotal/quoted price of each paid order. Find Piper's platform fee is never calculated on sales tax.

Pro Plan — $50/month subscription, billed monthly in advance and renewing automatically until canceled. 0% Find Piper platform fee on orders while your Pro subscription is active.

2. Stripe Payment-Processing Fees

Because orders are processed as direct charges on your connected Stripe account, Stripe deducts its standard payment-processing fees (and any Stripe Tax or dispute fees you incur) directly from your Stripe balance under your agreement with Stripe.

3. Treatment of Fees on Refunds

Find Piper's platform fee is earned when a customer's payment succeeds and is not returned when an order is partially or fully refunded. Likewise, Stripe generally does not return its payment-processing fee when you refund a charge.

Retained merchant fees never reduce the refund owed to your customer: when you issue a refund, the customer receives the full refunded amount and the retained fees remain your cost as the merchant of record.

4. Pro Subscription Billing & Cancellation

Pro Plan fees are non-refundable once charged, and there are no refunds or credits for partial billing periods, plan downgrades, or unused time (except where required by law or to correct a duplicate or erroneous charge).

You may cancel your Pro subscription at any time from Account Settings → Billing → Manage Subscription. Cancellation stops the next monthly renewal, and your Pro benefits remain active through the end of your current paid billing period.